MH
Mark H

1 reviews | Active since Dec 2010

04 Mar 2016, 16:13

Treatment of Non-Claiming Cusomers

With Car &amp;House Hold insurance of +/-3 years and almost no claims I received my second premium increase of 22% (my first exceeding 10%).<br> I've called they can offer no explanation why after building up 3 year contributions cost grow 22% for a non-claimer.<br> If you're treated this poorly as a non-claimer I can only imagine the day you claim.... <br> I'm clearly subsidizing claiming members. <br> If you're a non-claimer do not join this insurer, If you have regular accidents I would recommend them.<br> The result will be that as a non-claimer I'll probably resign.<br> Virgin Money If you want to reduce the amount of non-claiming members in your risk pool, this is exactly the way to go! <div><br></div><div><em>(Supplier name changed from Virgin Insurance to Dialdirect by Hellopeter.com)</em></div>

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Replies (1)
Dialdirect
Dialdirect's reply07 Mar 2016, 15:24
Official
Hello handlerm,

Thank you for your comments.

We have noted that you were in contact with our Customer Care Department regarding your annual increase, we will review your premium to determine if we can assist with a more competitive premium and will be in contact with you to discuss the matter soonest.

Regards,

The Dialdirect Team