TREAT CUSTOMERS FAIRLY

As a long term insurance policy holder. i have the right to fair treatment by dial direct. dial direct has to enhance by the principles of all financial services companies in south Africa to treat customers fairly whether the customers has a new or old policy at the end of the day we all pay for thus policies with our hard earned cash, I have the right to good service and to the products that do what you say they do whether i am an old policy holder or new member of the dial direct team misfortune happen all the time! If treating customers right is essential to dial direct then you will have to listen to your customers complaints and put your customers complaints first and keep your products and service promises such as paying valid claims in good time and stop all this nonsense and all the unnecessary delay tactics for nothing. I have been very patient enough with you guys but reached a point of no return, you have taken me from pillar to post for no reason what so ever in regards to my claim. and i am very upset with the conduct of my claim process.