Trash customer service.

Item: Dialdirect
Rating: 1
Author: rakgadi K

on 6 July 2019 I had an accident. Never in my entire life have I been met with such incompetence. Imagine being told that the 24/7 emergency assistance centre is closed on a Saturday morning. What a Joke!!!

It took me making 3 calls at the scene of the accident, to get the bare minimum help, tow truck, and information about where my car was being taken to( via tow truck driver).

So far in this whole process, The worst was the agent who in my moment of distress, tells me how me filling for a claim, is going to affect my cash back bonus. Like What The Hell??!! I just had an accident, and you wanna tell me about money, instead of helping me through collecting the information and submitting it.

use dial direct at your own risk.

Helpful (0)

Replies (3)

Dialdirect's replyOfficial

05 Aug 2019, 08:46

Hello Rakgadi.

We will be in contact to address your concerns.

Regards,

The Dialdirect Team

Best regards,

Dialdirect's reply05 Aug 2019, 08:46

Official

Hello Rakgadi.

We will be in contact to address your concerns.

Regards,

The Dialdirect Team

Best regards,

Dialdirect's replyOfficial

14 Aug 2019, 12:24

Hello Rakgadi.

We have evaluated your interaction with our assist service as as well as the our claims department. An e-mail with further information was forwarded to you.

Please accept our apology for any inconvenience caused.

You are welcome to let us know should you require further assistance in this regard.

Regards,

The Dialdirect Team

Best regards,

Dialdirect's reply14 Aug 2019, 12:24

Official

Best regards,

rakgadi K's updateReviewer Update

14 Aug 2019, 12:39

Thank you. I hope this results in better service for others.

rakgadi K's update14 Aug 2019, 12:39

Reviewer Update

Thank you. I hope this results in better service for others.

Trash customer service.

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