Tracking unit specifications. Horrible experience.

Dial direct has a contrct with Netstar and strong you as Client to go with Their preferred Tracking company. This is awful. I have Tracker unit fitted and dial direct are refusing to accept this unit for cover even though this package is the highest package with tracker which has all the relevant requirements they require. But bcoz their system is designed to reject tracker according to a tiering system. They are rejecting my package. I have given proof to dial direct yet still they refuse. Till now dial direct cannot give me a definitive answer on what specific package I need to have with tracker to be covered by them. They jst give specifics for coverage. I am highly upset with this. Well done on pushing clients away dial direct.