1 reviews | Active since Mar 2009
TOTAL ******* - CANCELLING POLICY BECAUSE OF CLAIM
Utterly Disgusted: Thanks you for settling the claims submitted. But I am totally disgusted as I just received a phone call from Inge at Dial Direct informing me that my policy is being cancelled because I have to many claims (36). These were all legitimate claims and some were even not entertained or settled by Dial Direct. I have had this policy sine 2007 /8. Now suddenly they don't need my business. SHAME ON YOU. TOTAL *******. I do intend taking this matter higher. I NOW RECEIVED A LETTER FROM DIAL DIRECT STATING THAT I INSTRUCTED THEM TO CANCEL MY POLICY...Hello, you are cancelling this policy because of Unacceptable Risk - Home Contents. All of the claims (36) submitted since 2007 you have only settled 14. That is less than 50%. Your service sucks...
Thank you for your comments.
We have noted that your policy was reviewed after your latest claim to determine the continuous acceptance of the risk. It was found that due to the frequency of the most recent claims we can no longer accept your policy.
This was done in in terms of the policy contract which state that we can terminate your policy by giving you 30 days' notice of the cancelation.
We will arrange that you are furnished with the correct cancelation letter.
Regards,
The Dial direct Team
Thank you for your comments.
We have noted that your policy was reviewed after your latest claim to determine the continuous acceptance of the risk. It was found that due to the frequency of the most recent claims we can no longer accept your policy.
This was done in in terms of the policy contract which state that we can terminate your policy by giving you 30 days' notice of the cancelation.
We will arrange that you are furnished with the correct cancelation letter.
Regards,
The Dial direct Team