RJ
Richard J
1 reviews | Active since Dec 2011
02 Feb 2015, 14:56
Total incompetence
I have been complaining about a funeral policy that is increasing but my benefits are not increasing,I have spoken to a number of people at dial direct without any joy at all they promised to come back to me and that's where it ends. I have this policy since 2003 it started of at 60 rand per month and now has gone up to R140/pm without any increase in benefits all my funeral policies with other companies do not increase only the DIAL DIRECT one is increasing This is **************** ,I have been trying to sort this out to no avail but my account are been debited every month since i have made the complaint for the last 3 months,This is highly unprofessional and dam right steeling
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Dialdirect's replyOfficial
02 Feb 2015, 15:19Hello aron1954,
We have noted that after your initial complaint we experienced difficulty to reach you. A manager will be in contact with you shortly to discuss your concerns.
We apologise for the inconvenience caused and trust that your matter will be addressed without further delays.
Regards,
The Dial Direct Team
We have noted that after your initial complaint we experienced difficulty to reach you. A manager will be in contact with you shortly to discuss your concerns.
We apologise for the inconvenience caused and trust that your matter will be addressed without further delays.
Regards,
The Dial Direct Team
Best regards,
Dialdirect's reply02 Feb 2015, 15:19
Official
Hello aron1954,
We have noted that after your initial complaint we experienced difficulty to reach you. A manager will be in contact with you shortly to discuss your concerns.
We apologise for the inconvenience caused and trust that your matter will be addressed without further delays.
Regards,
The Dial Direct Team
We have noted that after your initial complaint we experienced difficulty to reach you. A manager will be in contact with you shortly to discuss your concerns.
We apologise for the inconvenience caused and trust that your matter will be addressed without further delays.
Regards,
The Dial Direct Team
Best regards,