too much of a hassle

<p>I have logged for a claim for my rear window on the 01.02.2016 and six days later I have not fitted a glass beacuse the other 3rd party, Glassfit hasn't called me to confirm booking of my car. The last time we spoke I was told they have to order and I am trying to follow up but their line is constantly engaged. So since I have no contract with glass fit my insurance should be chasing them up in order to score good service but no they leave it to me to do that. I called again this morning at around 8:30 to check the progress and the lady I spoke to said to me she will get the Glassfit Cresta centre to contact me its almost close of business and I have not received a call so I need to know from my Insurance how does one get the joy in this case? </p>