Tinyiko - awesome customer care giver

On 16/11/2022 I had a problem with a geyser and when I called direct I was advised that I do not have geyser cover in my buildings policy. I then called numerous times to get assistance and been asked to email my policy schedule that showed I have the cover. Thanks to Tinyiko who managed to find my schedule on his system without asking for it from me , he was the only one who actually picked up the real problem when all others were busy telling me about getting call recordings. Thank you Tinyiko you took my stress away. Keep on going the extra mile for customers.