This was my first experience claiming from insurance

This was my first experience claiming from insurance. The first lady I spoke to that was assigned to my case was very unpleasant to deal with. She made me feel like a ***** because I couldn't give a definite dates. She could have been more sympathetic, since I have lost something with sentimental value. I thought to myself I wanted to cancel the claim and cancel the policy as well. And then after a week a gentleman called me and he was the nicest guy. Made me at ease and listened to what I had to say. He restored my doubts I had about Dialdirect. I am indeed satisfied with the service received after the initial contact.