This rating is preliminary and will be reviewed.

I moved to Dial Direct after shopping around for cheaper insurance. The sales person was quite insistent (to his credit) and adjusted the quotation down so that I landed up paying less than my premium at the time. I was involved in an accident recently and was impressed by the communication between the tow truck driver and the call center. What concerns me is that the claim progress has been slow with no unsolicited feedback. I was informed by the panel beaters that the loss adjuster would call me. This didn't happen. I requested feedback via the webpage. This also didn't happen. I was told that the claims consultant would call me. Also a non event. I've had to call in each time and don't believe that the onus is upon the client to follow up with the service provider. Hopefully I'll be able to adjust this rating accordingly. The numerous other negative reviews here are however a cause for concern.