Think twice when taking insurance with Dial direct or Telesure Investments

So I had an accident on 11 February 2024. I submitted my claim at 8am on 12 February 2024. I was given the claims consultant name on my app. Days later I did not receive a reply or feedback from anyone. I had called almost everyday to get some sort of update. Upon my update I was told my claims consultant's name who was not the same person as the info given to me on the app. Their response was "waiting for the assessment". Days later I phoned again only to confirm that the car was written off, Yet they could not give me this important update by a phone call, email or on the app. Days later I phoned again, only to be told that a senior consultant is validating the claim. Upon going to the scene with the consultant, after being questioned so vigorously, after the car was viewed and scanned, questions about other matters irrelevant, I still did not receive a finalization on the claim. My call to dial direct yesterday gave me an update that the senior consultant is still busy with the admin. Today I emailed the consultant only to see his out of office that he is on leave for 2 weeks. So dial direct is lying and they are making an accident claim most difficult. I have asked to be referred to a supervisor. No reply. I need to update the bank about the vehicle. I want this claim finalized immediately. The reason insurance is taken is to be covered for incidents and accidents. Not to be pushed aside when a claim is made.