zW
zandile W
1 reviews | Active since Apr 2013
18 Apr 2015, 12:02
******* dial direct
I took a car insurance with this insurance company and my policy states one price and they decided to debit my account with another amount which is more. Remember you are not the only insurance company in south Africa, I'm utterly disgusted by what you did, when I called your call center I didn't get an explanation of how this happened. Which is why I'm have decided to contact this site, n people will read on how are you as insurance company, you are *******.
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Dialdirect's replyOfficial
20 Apr 2015, 08:44Hello NOMUSABIGGY77,
We have noted that an additional amount was deducted for your May 2015 premium. We have rectified this and arranged for the difference in premium to be refunded to you.
You can expect the refund within three business days.
We apologise for the inconvenience caused.
We have attempted to contract you to discuss this but could unfortunately not reach you, an e mail was forwarded to you. You are welcome to contact us should you have any further concerns in this regard.
Regards,
The Dialdirect Team
We have noted that an additional amount was deducted for your May 2015 premium. We have rectified this and arranged for the difference in premium to be refunded to you.
You can expect the refund within three business days.
We apologise for the inconvenience caused.
We have attempted to contract you to discuss this but could unfortunately not reach you, an e mail was forwarded to you. You are welcome to contact us should you have any further concerns in this regard.
Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply20 Apr 2015, 08:44
Official
Hello NOMUSABIGGY77,
We have noted that an additional amount was deducted for your May 2015 premium. We have rectified this and arranged for the difference in premium to be refunded to you.
You can expect the refund within three business days.
We apologise for the inconvenience caused.
We have attempted to contract you to discuss this but could unfortunately not reach you, an e mail was forwarded to you. You are welcome to contact us should you have any further concerns in this regard.
Regards,
The Dialdirect Team
We have noted that an additional amount was deducted for your May 2015 premium. We have rectified this and arranged for the difference in premium to be refunded to you.
You can expect the refund within three business days.
We apologise for the inconvenience caused.
We have attempted to contract you to discuss this but could unfortunately not reach you, an e mail was forwarded to you. You are welcome to contact us should you have any further concerns in this regard.
Regards,
The Dialdirect Team
Best regards,