FS
Frank S

1 reviews | Active since Jan 2010

29 May 2017, 11:14

They Will refuse to Compensate you

<p>Two months ago had a water incident at my house. Reported it to Dial Direct. They send out backdoor plumbers who wont attend to an emergency. Any way lost alot of water in the process.</p> <p> </p> <p>They appointed a "specialist" (Louise Fortuin) to investigate. The consultant said its all fine we will compentate you, just send us your water bill for the 6 months prior to the incident. I emailed her the municipal bills showing my water was zero every month.</p> <p> </p> <p>Then she asked me what happend to the water that leaked. I told her i dont know...I dont have a pool...this is Dial Direct deflecting the blame onto you.... The leak was concealled in the wall how must I know what happened to the water. </p> <p> </p> <p><span style="text-decoration: underline;">But this is the Classic.</span>.. Louise "We want a letter from the Municipality to state to us what happened to the water that leaked".... Whoever is reading this be warned ... flea from Dial Direct ....they have taken my policy money for years now when its time to compensate they wont...the consultant "specialist" will continue to ask you such *** until you give up on your claim...</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (3)
Dialdirect
Dialdirect's reply29 May 2017, 11:20
Official

Thank you for your feedback.

We will be in contact to discuss your concerns.

Regards,

The Dialdirect Team

Dialdirect
Dialdirect's reply01 Jun 2017, 10:45
Official

Thank you for your patience while we addressed your concerns.

As per our e-mail communication, we can confirm that we reached an agreement with regards to compensation and that we mutually agree that the matter is now closed.

Regards,

The Dialdirect Team

FS
Frank S's update07 Jun 2017, 10:05
Reviewer Update

Thank you Dial Direct....the matter is closed.

It will be unfair of me not to comment on the outcome, because consumers need to know.

Loss equals R11000 , Dial Direct compensated R1000 ...