They will definitely come to your rescue in your time of need, however with hidden costs.

1. I applaud them for their timeous service, especially when claiming and needing roadside assistance such as breakdown or when you have a flat tire. 2. I like the fact that they genuinely get concerned about follow ups when you are in an emergency.

However:

I need to to denounce:

1. Their marketing tactics are not transparent about everything. For example when selling you an insurance policy they will tell you that the BASIC excess is maybe for example 6k. However this BASIC excess is excluding an obscene amount of fees that in effect may more than double the excess fee that you pay in TOTAL during a claim. So in effect you may find that you pay an excess fee of around 13k when you claim. And don't get me started on the T&Cs of the additional products.

I know this is written in the contract, however consumers definitely do not have time to read these things and I feel like they should be upfront about all these things during the pitch. It definitely sucks having saved an excess fee only to find out that you have to cough up extra when claiming.

Overall I feel like dial direct is like a medic that ignores all traffic signs in-between but you as the injured need a first aid kit when they need to help you out. They definitely need to be more transparent in the pitch.