Z
Zamekile
1 reviews | Active since Mar 2026
24 Mar 2026, 16:16
They make me wait fo...
They make me wait for almost 2 months without finalizing my claim until I cry it's where they start priorities me
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Replies (3)0
Replies (3)
Dialdirect's replyOfficial
24 Mar 2026, 16:21Good day Zamekile. We do apologise for the service experience you had. Its no way to treat clients and we do prioritize our clients above all. We are really sorry for this and thank you for bringing it to our attention so the matter may be escalated. Thank you. The Dialdirect Team.
Best regards,
Dialdirect's reply24 Mar 2026, 16:21
Official
Good day Zamekile. We do apologise for the service experience you had. Its no way to treat clients and we do prioritize our clients above all. We are really sorry for this and thank you for bringing it to our attention so the matter may be escalated. Thank you. The Dialdirect Team.
Best regards,
Z
Zamekile's updateReviewer Update
24 Mar 2026, 16:28All thanks to Zanele Shabalala was first talk to her today and she make sure my claim got finalized
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Zamekile's update24 Mar 2026, 16:28
Reviewer Update
All thanks to Zanele Shabalala was first talk to her today and she make sure my claim got finalized
Dialdirect's replyOfficial
24 Mar 2026, 18:09Good day Zamekile. We are so sorry to hear about this experience you had and we will look into the matter. Please take note that this is not at all how we treat customers and find it very disappointing that you had to get to the point of crying to be assisted. We will endeavor to make sure we better our service. Thank you. The Dial Direct Team.
Best regards,
Dialdirect's reply24 Mar 2026, 18:09
Official
Good day Zamekile. We are so sorry to hear about this experience you had and we will look into the matter. Please take note that this is not at all how we treat customers and find it very disappointing that you had to get to the point of crying to be assisted. We will endeavor to make sure we better our service. Thank you. The Dial Direct Team.
Best regards,