The worst service provider i have encountered

Absolutely shockingly terrible experience with Dial Direct. Claiming with them is a bigger expense than an actual accident!! It has been 2 weeks since DialDirect has towed my car after my accident which means that I have been without a vehicle for 2 weeks. Not one word of communication has been sent to me! I had to call in every single time. after 2 weeks they tell me that my vehicle is only inspected for damages today! I wish I could use much more colourful language here! with the huge inconvenience placed by DialDirect on me they could not even offer to help me out with a courtesy car for an error they failed to pick up! Robyn in repairs and numerous other staff over the phone are horribly useless when it comes to assisting a distressed customer. I have never in my life experienced such a horrible service that I have paid for, for years! It has literally made my stomach turn the way this has upset me! I would highly deter any customer even thinking of insuring with this money hungry company! needless to say once my claim is processed I will be cancelling my policy! customer service is unbelievably shocking and they leave with a huge regret for insuring with them, especially after a long period of time!! To any person reading this, STAY AWAY!!!!