The worst company to EVER give your money to

If I could give a ZERO rating, I would.

I was involved in a very serious accident on the 1st of June, 2020 and from day 1, Dial Direct have been absolutely pathetic in their "attempts" to sort out the case for me.

After the incident, I had spoken to Dial Direct, asking them to provide me with a list of items that were in my vehicle when they went to do the inspection as I could not physically go and look at the vehicle and the items contained within said vehicle myself as I had had my car wrecked on the 1st of June, 2020 - they never, EVER, came back to me. Which means that I have lost a load of personal belongings as a result.

Dial Direct also made me do ALL of the chasing up with the offending party, to get his details to pass onto them after I had send them the video of my incident which had every ****ing last detail there from them to peruse, yet they chose not to and made me run around to do the dirty work for them, which is incredibly ridiculous - what the **** am I paying them to do then????????!!!!!!!!!!

I have made numerous requests from their "investigative" team as to try and find out what went on with regards to the offending party (he was taken, in an ambulance, to Wilgeheuwel Hospital, hence my numerous requests with regards to what was what; if there were bloods taken, if the offending party was under the influence of alcohol, etc...) and I have received ZERO assistance. This is information I need as I still need to make claims in court against the offending party for costs as well as physical and emotional stress that I have had to incur as a result of his negligence on the road.

I was told by my insurance that due to the incident, they will have to increase my monthly premiums - to which I flat out declined to accept - yet they have still been putting through their debit orders for the new fee when I was not, AT ALL, at fault and declined to accept the new monthly premium.

They also told me that they will "attempt" to get my R6500 excess back from the offending party - after NUMEROUS ****ING EMAILS I still have no word from them as to what the **** is going on with my ****ing money.

End of June, they then settled the claim and paid out what they valuated the car at, all great.Then come the 17th of July, they call me to once again ask me for the offending parties details. After the ****ing claim has been sorted and paid out!!!!!!!!!! I demanded to speak to someone in management, to which I was promised that I would get a call back, but, guess what? THEY NEVER CALLED ME BAC****!! Surprise, surprise!!!!

I have since sent email after email after ****** email, requesting information from them, just as I have been doing since the incident on the 1st of June, 2020, and am yet to receive any form of non-automated response from Dial Direct.

I have also reported them to the Ombudsman, to which I have informed them of my doing so, yet they still don't seem to want to provide me with any kind of assistance whatsoever.

This is the worst service that I have ever received from Dial Direct and if you go back into my history of complaints, this is not the first time that I have had an issue with them. Yet they never seem to want to actually come to the table to provide the services that they are being paid for.

I refuse to leave them/move onto another service provider as that is the easiest way out for them. I now want the VIP treatment from them as this is the most ridiculous load of bull**** that I have EVER had to deal with - and that says something seeing as the last time I received such pathetic service from them, thinking that it couldn't actually get any worse than it was at the time.