The worst

It did not happen by accident that I chose Dial-Direct to insure my Cellphone, I wanted a reputable and reliable brand. The bad service I am getting is proving me wrong, I am getting the worst service. I accidentally lost my cellphone on Monday and its been a nightmare to process the claim, the people I have been speaking to seem not to be bothered by the fact that its now day 4 and I still don't have a phone. I have to call everyday to follow up and every time I get the same story that someone is going to call me back but they never do. I mean when the policy was sold to me i was told i would have peace of mind and claim process will take 24hours but a Justin i spoke to this morning thinks that is not the case. I am shocked that people in SA are still treated this way for a service they are paying for. I am paying a lot pf money to Dial-direct and i expect better from them. Can this claim be handled by a competent person and betaken away from the guy who seems to think Good Service is not = Happy Clients. I want this to be sorted a i don't have a phone. Why is my claim being handled by Admin Class as i insured my phone with Dial-Direct?