The stress of the roads as well as Dial Direct

*** Good Afternoon.....

On the 9/09/2021 I logged a claim with dial direct for tyre's that are damaged due to the roads we have to drive on. Too my horror they have still got my written off polo logged as one of the cars covered I then discussed and explained to Jonela that the wrong car is logged and I explained the different cars she then proceeded to help me change all the details and update the info. I then managed to log the claim I was very happy about that. I had to go to Tiger Wheel and Tyre to get an assessment’s done on the tyres.... The assessments and quotes were all sent to Dial Direct to get them authorised and approved. Feedback from Dial Direct Audi CL60TTGP – Approved Audi PKF073GP – Declined after updating the policy with Jonela and explaining everything to her the polo is still the car covered. I then call dial direct to find out what’s going on. Audi CL60TTGP is approved I find out the info on that car is all incorrect as if that Audi is actually Audi PKF073GP all that Audis info is linked to Audi CL60TTGP. Absolutely clueless. I then had to explain the whole story again so that Dial Direct could update to get my claim now approved After all of that hustle Dial Direct contacts me to tell me that the Audis tyres for PKF073GP have also been approved they start reading the quote to me they have now swopped the CL60TTGP quote and claim to PKF073GP. I then explain this story again to the claim’s lady Livhuwani of what happened I ask her to open the quote from Tiger wheel and Tyre and confirm the registration on that quote she then realised the quote is for Audi CL60TTGP. I then tell Livhuwani to look for the rejected paperwork for PKF073GP and process the paperwork she has got none of that paperwork I know have to wait for Tiger Wheel and Tyre to resend the documents before this claim gets sorted. I find it crazy that I’m paying for something every month that is actually not correct the info is not updated Dial Direct wrote that polo off in 2018. I’m paying a proper fee for this every month and I’m so unhappy about this service. I do understand mistakes happen but I find it unfair to have to explain this story to 100 people. There is also some kind of embarrassment for me when Tiger wheel and tyre called to say AUDI PKF073GP is not even covered. ☹