The service provider from Dialdirect, Louw Plumbers, came out immediately on 12 November when I put in a claim, and do their job to disconnect the geyser, but they couldn't remove and replace the geyser, because they must wait for prepare work from anoth

The service provider from Dialdirect, Louw Plumbers, came out immediately on 12 November when I put in a claim, and do their job to disconnect the geyser, but they couldn't remove and replace the geyser, because they must wait for prepare work from another company. That was very frustrating on me because nobody came and did the prep work. I propose my own service provider on 18 November, and the matter of accepting the provider was quickly settled today 19 November