The necessary care and precautions were not taken to prevent loss and minimise damage.

I was involved in an accident on the 6th of June 2020 I was avoiding a head on collision and swerved to the left and damaged my car, and my car was written off according to the report they received, Carel Stander (Validator) came to the scene and validated the scene we even found the missing wheel there, yet my claim got declined because of the speed the car was traveling at I was honest through out submitted my journey report from my tracker, and he mentioned the speed factor as soon as I gave him that I knew it from that day that they have now found something to work on to decline my claim,

What do they really validate again, the accident or they are out to prove that we are reckless drivers I’m so hurt of the treatment I received from these insurance, the icing on the cake is till these day I haven’t received a call from them to explain the findings after I gave them a call and requested a call back so that we find a way around these,

Requested a review and they still declined, saying the necessary care and precautions where not taken to minimize damage! Tell me where to go then if swerving to the left to avoid a collision is not the right thing to do, should I risk then my life and stay on the road simple because it’s the car that’s insured and not my life?

I still say the speed isn’t really a factor in these kind of accident, the nerve of the guy( Carel )to say we can all have different stories to what has happened after I submitted a police report that was filled the same day explaining that had happened

Guys my advice is change while you still can, Dial direct is well invested in their own interest and benefits they don’t care about our life’s...

I’m so disappointed. So make the right choice and shop for a better insurance company because Dial direct won’t be there for you in-time of need.