The frustrating part is to have to deal with different personal where you have to explain yourself, and the absence of a consistent administrator to put me as a client at ease

The frustrating part is to have to deal with different personal where you have to explain yourself, and the absence of a consistent administrator to put me as a client at ease. As a client, I would appreciate a curtacy call to update me on progress rather then me phoning and staying on the line for 45 minutes, only to be told that "there was a confusion and we are sorry". Handle clients with care.