The dreaded customer

I have had life insurance with Dialdirect since 01-May-2012.

My policy is due for the annual increase.

The company called to inform me of this.

The gentleman who called, asked me all the standard questions.

When it came to "have you been diagnosed, with any dreaded disease?"

I answered yes, as I have had a stroke in 2018.

I, *IMMEDIATELY* became the dreaded customer!

His tone of voice literally changed, to not so friendly any longer.

I was promised a callback from "a different part of the team", which never happened.

My intention was not to try, and claim everything from them.

I know that my policy doesn't cover dreaded disease.

The promised callback, would have been nice though.

I do have family and friends, who also need insurance cover.

I will never recommend Dialdirect to any of them & as soon as my new life insurance with my bank, is in order. I will give notice to terminate my policy with them.