TERRIBLE SHODDY CUSTOMER SERVICE

I recently logged in a call to Dialdirect and a lady called me this morning. I asked her to cancel the household contents part of the policy and leave my cellphones only. She told me she was unable to do that unless she cancels everything. So eventually I said she should just do that. She told me she was transferring me to someone else who would assist me to cancel the policy. Needless to say I held on the phone forever. There was just music playing and no one bothered to pick up the phone. I am appalled and disappointed by this shoddy treatment because i have never even faltered on my payments. To be treated like garbage is just uncalled for.