Terrible service from Claims department
<p>I gave a pre-owened warranty with Dialdirect, my car has a problem and the people at the dealership have been tryingv to log a clain since yesterday but nobody answers the phone, when they finally get someone on the line, they get reffered to someone else and have to wait for another hour on the line.</p> <p> </p> <p>I haven't had a car for two days!!!! Two whole days yet I pay my premium every month!!</p> <p> </p> <p>This is very unprofessional and very inconvenient!</p>
Thank you for your feedback.
We will be in contact to discuss your concerns.
Regards,
The Dialdirect Team
Thank you for your feedback.
We will be in contact to discuss your concerns.
Regards,
The Dialdirect Team
hank you for being fast in sorting this out but only getting attention when I post on HelloPeter won't work for me.
Your company's reputation shouldn't be more important than the satisfaction of your customers, actually if you put your customers first then you wouldn't have such reviews in the first place.
hank you for being fast in sorting this out but only getting attention when I post on HelloPeter won't work for me.
Your company's reputation shouldn't be more important than the satisfaction of your customers, actually if you put your customers first then you wouldn't have such reviews in the first place.
We have noted your updated feedback and can assure you that the matter was addressed with the relevant service provider.
Please accept our apology for what has transpired.
Regards,
The Dialdirect Team
We have noted your updated feedback and can assure you that the matter was addressed with the relevant service provider.
Please accept our apology for what has transpired.
Regards,
The Dialdirect Team