Terrible Service for 1st claim after 7 years premiums paid - VAPs

I have been paying scratch and dent policy to Dial Direct since 2013 and I try to claim for a minor scratch in January 2020. They give me a run around to log the claim and force me to go to Auto Magic. Auto magic drags along and state no courtesy car available so we wait then covid lockdown. The claim gets cancelled. after 2 days of trying to get through, VAPs reopens the claim and tell me i have 60 days to finalise repairs with their forced to use Auto magic. I try to take car back for repairs and Automagic keeps saying they courtesy car booked out.I call daily then decide to speak to a manager and a week later he says that cars booked out for entire year hence repairs cannot be done.I am a small one man company that must have transport to survive so i decide to ask for cash payout in lei. I have been trying to speak to Dial Direct, Auto Magic,Vaps and you name it for another 2 weeks and over 60 phone calls and over 100 hours on the phone but not giving up. Although my phone costs have now exceeded the cost of the R3800 claim i will keep fighting for service. They don't answer phone and when they do, they transfer you then you say your story to next person and they transfer you, this can go on for 4 to 6 hours and at 3.45 they don't take any more calls. Can some high paid FAT CAT please investigate and assist me. Very frustrated paying client for past 7 years who wants to do a first claim but realized he wasted paying for past 7 years for nothing. Nobody cares, the VAPs emails are ignored and nobody calls you back. The reception lady called Desire is the only one who seems know my frustrations, everyone turns a blind eye to date and provides zero service delivery and no feedback. HELP ME PLEASE....7 pays of premiums payment must mean something at least...