Terrible service and NO Communication :(
Im so appalled and disappointed by the lack service and of communication from Dialdirect :( My wife and I have been with them for more than 5 years. Last year, my wife lost her wedding ring in the ocean. A very sad event. Im currently abroad and sent countless emails and i have submitted my claim online on their website but to no avail! Not a SINGLE REPLY! Their call centre number is not possible to call with skype from abroad. Since then, my laptop (which i need for work) needs to be claimed for. I sent countless emails again, and still nothing. Its been 3 months since Ive tried to contact them multiple times. I got my mom to call from within South Africa and they can only advise to call the call centre or email them. The consultant even admitted to my mom that emails are not successful. This is so frustrating and disheartening to have a company that we've paid so much money to that is meant to help us in these particular emergency situation is doing nothing on their part.
Helpful (0)
Replies (4)0
Replies (4)
Dialdirect's replyOfficial
14 Feb 2022, 15:02Good day Shaheen,
We like to apologize regarding the experience received from Dialdirect Insurance.
Please provide us with your policy number to further assist.
Regards
Dialdirect Insurance
We like to apologize regarding the experience received from Dialdirect Insurance.
Please provide us with your policy number to further assist.
Regards
Dialdirect Insurance
Dialdirect's reply14 Feb 2022, 15:02
Official
Good day Shaheen,
We like to apologize regarding the experience received from Dialdirect Insurance.
Please provide us with your policy number to further assist.
Regards
Dialdirect Insurance
We like to apologize regarding the experience received from Dialdirect Insurance.
Please provide us with your policy number to further assist.
Regards
Dialdirect Insurance
's updateReviewer Update
14 Feb 2022, 15:07my policy no is: ***
The policy is under my wifes name, "Shouniez van der Schyff"
Please email me ASAP!
The policy is under my wifes name, "Shouniez van der Schyff"
Please email me ASAP!
's update14 Feb 2022, 15:07
Reviewer Update
my policy no is: ***
The policy is under my wifes name, "Shouniez van der Schyff"
Please email me ASAP!
The policy is under my wifes name, "Shouniez van der Schyff"
Please email me ASAP!
Dialdirect's replyOfficial
14 Feb 2022, 15:13Good day Shaheen,
Kindly be advised that someone from our claims department will be in contact with you.
Regards
Kindly be advised that someone from our claims department will be in contact with you.
Regards
Dialdirect's reply14 Feb 2022, 15:13
Official
Good day Shaheen,
Kindly be advised that someone from our claims department will be in contact with you.
Regards
Kindly be advised that someone from our claims department will be in contact with you.
Regards
's updateReviewer Update
16 Feb 2022, 03:20The communication from Dial Direct is continuing to be shocking and appalling.
After months of emails and trying to email Dial DIrect to process our claims with no reply from yourside, its interesting that we get to our wits end and finally write to Hellopeter as a last act of desperation and frustration and then all of a sudden within 30min of writing a Helllopeter reveiew, we suddenly get a reply....after months of not receiving anything and countless email (which i have proof of)
What is further appalling is the continued "Bad communication" and lack of accountability from Dial Direct.
We finally receive an email from a consultant and instead of moving forward and trying to assist us to process our long overdue claim, they email states that they have tried to contact us on numerous occasions. This is an ABSOLUTE LIE as we have informed Dial Direct on multiple occasions that our SA no is no longer in use as we are stuck abroad. Our same email address that we first registered with is still our email address.
To further add insult to injury, the consultant is asking us, in an email to us, sent to "Our" email that has always been our registered email with Dial Direct, asking us to confirm our email for further correspondence????
Seriously, you are sending an email to us, to "our email" address that is registered on your system under our profile, asking us for an email to communicate to???
To further add to this frustrating situation, we call the agent out on their lie of trying to contact us on numerous occasions as stated... we asked for proof of these emails sent to us that Dial Direct "Tried" to contact us.
As proof, consultant sends OLD emails of a previously processed claim thats already been dealt with years ago.
We rep**** back that this is clearly an old email relating to an old claim and doesnt show DIal Direct trying to contact us as he mentioned. He then proceeds to say that he has only just taken over the case and the last email was from a previous consultant, Then why say that you have tried to contact us and then add completely irrelevant "proof"
The continued incompetence has left a sour taste and is adding to the existing frustration.
It would be great to get actual service, to admit your faults and STOP make excuses about your lack of service and stop lying about it too.
We have kept all emails as proof. Including countless old emails with dates showing NO REPLY!!!! and names of your consultants.
After months of emails and trying to email Dial DIrect to process our claims with no reply from yourside, its interesting that we get to our wits end and finally write to Hellopeter as a last act of desperation and frustration and then all of a sudden within 30min of writing a Helllopeter reveiew, we suddenly get a reply....after months of not receiving anything and countless email (which i have proof of)
What is further appalling is the continued "Bad communication" and lack of accountability from Dial Direct.
We finally receive an email from a consultant and instead of moving forward and trying to assist us to process our long overdue claim, they email states that they have tried to contact us on numerous occasions. This is an ABSOLUTE LIE as we have informed Dial Direct on multiple occasions that our SA no is no longer in use as we are stuck abroad. Our same email address that we first registered with is still our email address.
To further add insult to injury, the consultant is asking us, in an email to us, sent to "Our" email that has always been our registered email with Dial Direct, asking us to confirm our email for further correspondence????
Seriously, you are sending an email to us, to "our email" address that is registered on your system under our profile, asking us for an email to communicate to???
To further add to this frustrating situation, we call the agent out on their lie of trying to contact us on numerous occasions as stated... we asked for proof of these emails sent to us that Dial Direct "Tried" to contact us.
As proof, consultant sends OLD emails of a previously processed claim thats already been dealt with years ago.
We rep**** back that this is clearly an old email relating to an old claim and doesnt show DIal Direct trying to contact us as he mentioned. He then proceeds to say that he has only just taken over the case and the last email was from a previous consultant, Then why say that you have tried to contact us and then add completely irrelevant "proof"
The continued incompetence has left a sour taste and is adding to the existing frustration.
It would be great to get actual service, to admit your faults and STOP make excuses about your lack of service and stop lying about it too.
We have kept all emails as proof. Including countless old emails with dates showing NO REPLY!!!! and names of your consultants.
's update16 Feb 2022, 03:20
Reviewer Update
The communication from Dial Direct is continuing to be shocking and appalling.
After months of emails and trying to email Dial DIrect to process our claims with no reply from yourside, its interesting that we get to our wits end and finally write to Hellopeter as a last act of desperation and frustration and then all of a sudden within 30min of writing a Helllopeter reveiew, we suddenly get a reply....after months of not receiving anything and countless email (which i have proof of)
What is further appalling is the continued "Bad communication" and lack of accountability from Dial Direct.
We finally receive an email from a consultant and instead of moving forward and trying to assist us to process our long overdue claim, they email states that they have tried to contact us on numerous occasions. This is an ABSOLUTE LIE as we have informed Dial Direct on multiple occasions that our SA no is no longer in use as we are stuck abroad. Our same email address that we first registered with is still our email address.
To further add insult to injury, the consultant is asking us, in an email to us, sent to "Our" email that has always been our registered email with Dial Direct, asking us to confirm our email for further correspondence????
Seriously, you are sending an email to us, to "our email" address that is registered on your system under our profile, asking us for an email to communicate to???
To further add to this frustrating situation, we call the agent out on their lie of trying to contact us on numerous occasions as stated... we asked for proof of these emails sent to us that Dial Direct "Tried" to contact us.
As proof, consultant sends OLD emails of a previously processed claim thats already been dealt with years ago.
We rep**** back that this is clearly an old email relating to an old claim and doesnt show DIal Direct trying to contact us as he mentioned. He then proceeds to say that he has only just taken over the case and the last email was from a previous consultant, Then why say that you have tried to contact us and then add completely irrelevant "proof"
The continued incompetence has left a sour taste and is adding to the existing frustration.
It would be great to get actual service, to admit your faults and STOP make excuses about your lack of service and stop lying about it too.
We have kept all emails as proof. Including countless old emails with dates showing NO REPLY!!!! and names of your consultants.
After months of emails and trying to email Dial DIrect to process our claims with no reply from yourside, its interesting that we get to our wits end and finally write to Hellopeter as a last act of desperation and frustration and then all of a sudden within 30min of writing a Helllopeter reveiew, we suddenly get a reply....after months of not receiving anything and countless email (which i have proof of)
What is further appalling is the continued "Bad communication" and lack of accountability from Dial Direct.
We finally receive an email from a consultant and instead of moving forward and trying to assist us to process our long overdue claim, they email states that they have tried to contact us on numerous occasions. This is an ABSOLUTE LIE as we have informed Dial Direct on multiple occasions that our SA no is no longer in use as we are stuck abroad. Our same email address that we first registered with is still our email address.
To further add insult to injury, the consultant is asking us, in an email to us, sent to "Our" email that has always been our registered email with Dial Direct, asking us to confirm our email for further correspondence????
Seriously, you are sending an email to us, to "our email" address that is registered on your system under our profile, asking us for an email to communicate to???
To further add to this frustrating situation, we call the agent out on their lie of trying to contact us on numerous occasions as stated... we asked for proof of these emails sent to us that Dial Direct "Tried" to contact us.
As proof, consultant sends OLD emails of a previously processed claim thats already been dealt with years ago.
We rep**** back that this is clearly an old email relating to an old claim and doesnt show DIal Direct trying to contact us as he mentioned. He then proceeds to say that he has only just taken over the case and the last email was from a previous consultant, Then why say that you have tried to contact us and then add completely irrelevant "proof"
The continued incompetence has left a sour taste and is adding to the existing frustration.
It would be great to get actual service, to admit your faults and STOP make excuses about your lack of service and stop lying about it too.
We have kept all emails as proof. Including countless old emails with dates showing NO REPLY!!!! and names of your consultants.