Terrible Service

My vehicle has been in panel beaters for over a month without completion. In fact the peripherals have been resolved but the major problem of the steering column which is potentially life threatening has still not been seen too. Calls to call center are never returned or just cut off<br> <br> Is this a case of an organization trying to be as cheap as possible to the detriment of their own clients and other road users. <br> <br> I will most definitely be cancelling all policies with this organization and would recommend to all clients of Dial Direct that they review their policies urgently