Terrible Service

I have tried 4 times today to cancel my policy with Dial Direct and each time I have been given the total run around. 3 times I was put on hold, supposedly being transferred to the Cancellations department, and held for over 15 minutes and then they just hung up on me. The 4 time I called the complaints department and they also just wanted to transfer me and were totally not interested in my complaint. On the 5 time, I call I left my details again to the Customer Care and they said that I would be contacted by the Cancellations department and still nothing. Glad I have decided to cancel my policy with them.