Terrible service

Worst experience ever. I've been using this insurance for a year, paying on time without any issues, but recently received terrible service. My bumper and lights were damaged, and they recommended Greenstone Renew for the repairs. This was back in March. I followed up today, June 18, and was told they haven't even started on my car. Meanwhile, Dial Direct increased my premiums and contacted a third party to cover the damages, showing no concern for me as their customer.