Terrible Service.

At the outset I would like to express my gratitude that Dialdirect is in fact repairing my vehicle.

But I must express my dismay at the terrible service I have received. My incident took place on 30 March this year and NOT ONCE did a dialdirect employee call me (apart from the day of my accident) to complete my claim or get any information from me or to assist me. I find this unnacceptable.

The car was assessed within two days which was great but the admin was not done and would not have been done had I not continuously called. I also got the forms from my previous insurer that they required and sent them on my own. I was told I’d be called/emailed back to make sure it was correct. None of this has happened.

As it turns out it took 12/13 days to get the admin done. A process which was purely driven by me. I am now sitting in a situation whereby the rental car expires in a week and the parts have only just been ordered for my car. I am informed there is no prospect of extension of this which is just ludicrous in my mind. So I shall be without a vehicle for who knows how long and I shudder to think how long it could have been had I not driven your admin processes for you.

Dialdirect this service is atrocious, I feel as if you have left your consumers in the dark and in no way try and assist them. I would assume this is not the image you wish to portray to the public.

Finally, I have now received emails for an apparent policy amendment (I have never amended my policy) saying that I must pay a premium In the middle of the month and then again on the 1st??? Why on earth am I being double debited for a single month. Once again, no explanation has been forthcoming.

Severely disappointed.