Terrible Service

A lady drove into my car, she is insured by DialDirect. This happened on 25 Feb 2015, I have a very demanding job and have a hard time getting personal calls made during work hours. I called DialDirect to report a third party claim, on the first call their systems were down and they were not able to assist me. A couple of days later, I tried again, it was just after 1pm. The person told me that the systems are switched off between 12 and pm for lunch and they cannot help me! Third time lucky, I got help. They set up an appointment with an assessor in my area to get a quote. A lady called Ophealia called me the day after the appointment was made and told me the assessor will not be able to make it, I have to go alone. I went to get the quote from the panelbeaters, who said they usually send it through to the insurance as I am the 'third party'. Then I got an sms saying that I missed the assessor, and that the claim is now on hold. Dialdirect has no idea where the quotation is. REALLY!! They have promised to give me feedback on this tomorrow, but whether one person will be able to communicate with another in the company seems unlikely. I just want my car fixed please!