terrible service

<p>on the 23rd of march 2016 i got an accident and i was coverd with dial direct. on the 24 they deducted almost twice my monthly premium. on the 13 i got a call from europe car telling me to bring back the courtesy car as dial direct will not pay for my claim. i called dial direct to ask why are they not covering me and why i only hear from a third party that they are not going to pay. Dial direct told me that i was not covered for that month. i ask them how can it take them more than 10days to establish that i was not coverd. i couldn't get a proper answer. i ask them to bring back my car when they brought it back some parts were stripped of and i told them i can not take the car i want it the way it was when it was towed. dial direct gives a bad service and they do not want to pay for claims.</p>