Terrible service
<p>I have made a 3rd party complaint in the bigining of August 2016, Ever since i have made numerous call and follow up mails and only receive 2 calls back saying that some will contact me. on the 2nd occation someone called me and said that they will put me through to the legal department. when i got through the other lady ask me how can i help you... no internal communication. After explaining to her she then says sorry she is taking calls and will get someone to call me. The service is perthic to say the least. To top it up further i have a vehicle insured with them since July 2016 and will be moving it to the best insurers Outsurance with whom i have another vihicle insured. i have been with them for over 6 years and have made claims which was sorted out within 3 days. Their follow up via email and sms are exceptional and their turnaround time is excellent.</p> <p>Dial Direct does not match up to even 1 out of 10, they need to learn from the best. They are very quick in selling you the insurance and as expected the real test is when you make a claim, you get nowhere.</p>
Thank you for your comments, our legal department will be in contact with you during business hours.
Regards,
The Dialdirect team
Thank you for your comments, our legal department will be in contact with you during business hours.
Regards,
The Dialdirect team
We can confirm that your claim was settled and apologise for the delay that was caused.
Regards,
The Dialdirect Team
We can confirm that your claim was settled and apologise for the delay that was caused.
Regards,
The Dialdirect Team
Whoever tole you that the claim has been resolved should be deciplined!!! the very next day after i logged the complaint on this website i had a call and and email. i responded with the options i was given and that was it... i am still waiting.
Maybe someone with some responsibility should take some time and follow up.
Your service is getting pethetic.
Whoever tole you that the claim has been resolved should be deciplined!!! the very next day after i logged the complaint on this website i had a call and and email. i responded with the options i was given and that was it... i am still waiting.
Maybe someone with some responsibility should take some time and follow up.
Your service is getting pethetic.
Since the above post i heard nothing... so i called them a day later and guess what? back to the drawing board. the legal department says that the claim has been resolved. i asked how is that possible because my car is still the same. the lady i spoke to said that she will call me back (like hell) i am still waiting since the 25 October.
Since the above post i heard nothing... so i called them a day later and guess what? back to the drawing board. the legal department says that the claim has been resolved. i asked how is that possible because my car is still the same. the lady i spoke to said that she will call me back (like hell) i am still waiting since the 25 October.