Terrible service

<p>We were in a car accident on the 26 May 2016. Note not our fault. We launched a claim. Friday morning I phoned dial direct to complete the claim. the consultant told my husband Venessa Singh will sent me an email to forward the photos of the car. No phone call friday afternoon I phoned again spoke to refilwe se assisted me with the email for the photos. Monday morning I phoned again to follow up on the claim and asked again for Venessa to phone me because my cellphone and reading glasses got damage also in the accident and the consultant said he will make a note on the claim. Nothing yet. Today, 1 June 2016 my husband phoned to follow up when the assessor will go to the car rhe consultant said they will make arrangements because nobody booked the assessor. At 14:20 I received an sms from Venessa that she needs the inspection certificate. When I took out the policy the sales consultant did not informed me that I need to take the vehicle for inspection. I informed my husband he phoned again and explain to the consultant about the certificate. He advised us not to worry because the recordings of the conversarion will be retrieved and if the consultant did not advised us on the inspection there will be no problem. At 16:59 we receive an email the claim was closed with no payment on our request. we never requested the claim to be closed. and never spoke to venessa. I will never advise any one to take out a policy with you. </p>