DS
Dennis S

1 reviews | Active since Apr 2013

21 Jan 2022, 12:47

Terrible new tracking app.

Dialdirect recently updated their app and tracking algorithms. Unfortunately it turned around my opinion about the company. I posted few 5 stars reviews on HelloPeter about them. Forget it. It's a thing of the past. Just a few (far from all) examples how this app works (I was 5 stars driver for 3 years): I got a penalty for WALKING too fast at my work!!! (I keep the proof). Today my movement inside a workshop was tracked and scored. Never expected that I can walk that fast. It shows phone usage when phone remains untouched.

Speed control doesn't correspond with actual traffic signs. It tracks you 24/7 even if you are driving rental car insured by another company and has nothing to do with dialdirect.

You have limited time to select if you were a passenger.

If your car is parked in the garage you receive less payback than when you drive it!!!!

This updated app downgraded all my experience with Dialdirect. I have been with them more than 10 years!!!!

0
Replies (1)
Dialdirect
Dialdirect's reply21 Jan 2022, 14:23
Official
Hi Dennis,

We acknowledge receipt of your complaint.

Our team will look into your matter and contact you with feedback.

Kind Regards,
The Dialdirect Team

Best regards,