Terrible Customer Service & Scheming Insurance

<p>My claim was rejected because they are looking for anything no matter how small to reject your claim, I've provided all the details and the police case number but DialDirect just looked for a minor thing to reject my claim; talk about "Insuarance made easy". How is it made easy if they just scheme their customers and are rude on the phone. There's no communication or whatsoever regarding the claim status, you just hear from Car hire to return your car. Now they say that they remain with the decison to reject my claim even though they've requested me to make the run arounds yet again (to go to police station and fill up some forms); talking about "Insuarance made easy" again. </p> <p> </p> <p>They are not leaving up to their slogan, all they do is scheme their customers and get away with it. They are not even updating me what's gonna happen to my written off car since well they are not paying??? This is so frustrating as I don't have transport now and struggling but yet I was paying my cover every month. I wouldn't advice anyone to get their cars covered with DialDirect no matter how cheap the cover is......</p> <p> </p>