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WA
Warren A

1 reviews | Active since May 2014

25 Jan 2023, 08:50

Terrible Customer Service

I have logged a claim. No one returns your call. No one gives updates weeks later. You call the call centre and they put you on hold for hours and then terminate the call. They do no allow you to speak to a manager. They do not pass messages on. AVOID AT ALL COSTS

0
Replies (4)
Dialdirect
Dialdirect's reply25 Jan 2023, 08:58
Official
 Hello Warren
  
 We are sorry to hear about your dissatisfaction.
  
 Our dedicated team will be in contact with you.
  
 Kind regards,
 Dialdirect Insurance  
WA
Warren A's update25 Jan 2023, 12:10
Reviewer Update
Your team is not dedicated. And after a week of calling 2x a day, leaving messages and having promises of management going to call me back but nothing happening, I have ZERO faith that your "dedicated team" will follow through..
Dialdirect
Dialdirect's reply25 Jan 2023, 12:46
Official
Hello Warren
  
 We are truly sorry to hear about your dissatisfaction.
  
 Our dedicated team will investigate and be in contact with you as soon as possible. 
  
 Kind regards,
WA
Warren A's update02 Feb 2023, 19:03
Reviewer Update
Yeah. How many days later? And still no reply or call!! You guys are beyond pathetic and your customer service is disgusting!!!