Terrible customer service

I called dial direct for a cancellation because I did receive cheaper and more affordable car insurance. They guy who helped me would not let me finish a single sentence but found the need to jump down my throats every opportunity he had. He undermined me and made me feel as though I dint have a clue what I was talking about. He had no respect for anything I had to say or me. I placed the call on loud speaker so my partner could hear and advise me, he obviously picked up that there was another person in the room and requested to speak to "the next person that's telling me what to say"

Completely disappointed in the service I recieved and Iam happy that I changed my car insurance.