Terrible customer relations

The value added services: -First, no one told me that, my premiums are paid in areas, like my february debit order doesnt mean im covered for March but for february. I've never heard that, but none the less. I call to put in a tyre damage claim DIALAN101551 in March. No one told me that, my premiums are unpaid, and was made to run from pillar to post looking for quotes and tyre thread measurements. (the inconvenience). Two months later im told, sorry no cover.

That is really terrible service in my opinion. I was so upset wanted to cancel, but spoke to Nicole in their retentions department (very sweet lady) , the only reason im still insured with dial direct. Just wanted to let who ever is in charge about the terrible service i've received.

unpleased at all