1 reviews | Active since Aug 2015
terrible communication and service
Dial Direct, you have delivered the worst possible service I have ever encountered with car insurance. I had my car accident on the 22nd july, to which the tow truck driver had to register the claim for me due to the shock I was in in. The consultant on the phone then instructed me I needed to call back with the case number which I subsequently did the next day. I then phoned on the 28th to find out the status of the car to which your consultant then told me I had not registered a claim for the accident - mind boggling. Not only does this mean poor service from you but also means you are happy to sit with a clients car until the contact you. Since then I have received two messgaes stating claim would be finalised on the 11th - unfortunately I mistook this as to meaning my car would be fixed. However dial direct, it has taken you little over three weeks to do your 'administration' when it would take <br> Santam or first for women the same time tofinalise their administration and return your car back to you in this time. Your ineptitude has been shocking, to the point where the tow truck drivers also made mention of your incompetence as a company. And your manager did not call.
We acknowledge receipt of your complaint.
One of our Customer Relations Specialists attempted to contact you, unfortunately without any success.
We have requested that you are contacted by the relevant Claims manager, who will be in contact with you before close of business today. Although the claim has been finalised, we want to assure you that we will not tolerate the fact that you did not enjoy feedback during your claims process.
We will certainly address the service failures on an internal basis and apologise for the lack of care and service you have received during your claims process.
Regards
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relations Specialists attempted to contact you, unfortunately without any success.
We have requested that you are contacted by the relevant Claims manager, who will be in contact with you before close of business today. Although the claim has been finalised, we want to assure you that we will not tolerate the fact that you did not enjoy feedback during your claims process.
We will certainly address the service failures on an internal basis and apologise for the lack of care and service you have received during your claims process.
Regards
The Dialdirect Team.