Terrible communication

Item: Dialdirect
Rating: 2
Author: Mariska B

The initial process went smooth. I am however now struggling for over 2 weeks to get a answer out of them as to qhy they did not approve the retiling of one of the affected rooms when they approved the other 2 rooms. The service is not terrible and the claims consultant is seemingly ignoring me.

Helpful (0)

Replies (5)

Dialdirect's replyOfficial

28 Jun 2022, 13:33

Hello Mariska,

We do apologize for the service experience you had with us.

Our team will investigate and assisy further with the enquiry.

Regards,
Dialdirect Team

Dialdirect's reply28 Jun 2022, 13:33

Official

Hello Mariska,

We do apologize for the service experience you had with us.

Our team will investigate and assisy further with the enquiry.

Regards,
Dialdirect Team

Mariska B's updateReviewer Update

28 Jun 2022, 13:40

Thanks that will be greatly appreciated. Ive phined numerous times and everytime they advise the claims consultant to call me back but she never does. This is very frustrating. She also does not reply on my emails.

Mariska B's update28 Jun 2022, 13:40

Reviewer Update

Dialdirect's replyOfficial

28 Jun 2022, 13:53

Hello Mariska,

Please note that your enquiry has been escalated and someone will be in contact with you to further assist.

Regards
Dialdirect Team

Dialdirect's reply28 Jun 2022, 13:53

Official

Hello Mariska,

Please note that your enquiry has been escalated and someone will be in contact with you to further assist.

Regards
Dialdirect Team

Mariska B's updateReviewer Update

28 Jun 2022, 14:25

Thank you, appreciated!

Mariska B's update28 Jun 2022, 14:25

Reviewer Update

Thank you, appreciated!

Dialdirect's replyOfficial

28 Jun 2022, 14:30

You are welcome Mariska.

Dialdirect's reply28 Jun 2022, 14:30

Official

You are welcome Mariska.