Terrible Client Service
I have been a dialdirect client for the last couple of years and today on my birthday they decided its a good idea to send me a 19.24% premuim increase with adjusting the insured value of the items. If I sign up a a new client through hippo they quote me cheaper on everything
Just because they started this on my birthday I will make it my sole mission to cancel everything with them this wee****
Helpful (0)
Replies (3)0
Replies (3)'s updateReviewer Update
18 Nov 2019, 21:06Meant to write without adjusting my insured values
's update18 Nov 2019, 21:06
Reviewer Update
Meant to write without adjusting my insured values
Dialdirect's replyOfficial
18 Nov 2019, 21:43Good day Johann,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you tomorrow.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you tomorrow.
Kind Regards,
The Dialdirect Team
Dialdirect's reply18 Nov 2019, 21:43
Official
Good day Johann,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you tomorrow.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you tomorrow.
Kind Regards,
The Dialdirect Team
's updateReviewer Update
19 Nov 2019, 16:07No need to phone me back I will never deal with arrogant service providers that think clients don't have a choice and the audacity to sent me 19%+ increase letter after a claim free year on my birthday... I CANCELLED ALL POLICIES TODAY WITH DIAL DIRECT. I would have even paid more just out of principal but found a deal with more cover, less excess and better client service for less. I will never deal with you again and will advice everyone within my network of your arrogance. Cheers from a extremly offended ex-client
's update19 Nov 2019, 16:07
Reviewer Update
No need to phone me back I will never deal with arrogant service providers that think clients don't have a choice and the audacity to sent me 19%+ increase letter after a claim free year on my birthday... I CANCELLED ALL POLICIES TODAY WITH DIAL DIRECT. I would have even paid more just out of principal but found a deal with more cover, less excess and better client service for less. I will never deal with you again and will advice everyone within my network of your arrogance. Cheers from a extremly offended ex-client