TELESURE NOT DELIVERING

I had a accident on the 22/12/2014 and reported my claim to Dial Direct. Dial Direct failed to contact me. I had to make numerous calls to get an outcome. Eventually I was told that there was a lot of accidents and I need to understand that I am not the only one with a claim. After many attempts I was then told that Telesure needs to revert back to me or I can contact the direct. I have found that very unprofessional, but wanted my vehicle fixed and contacted them. I was referred to Heather who also failed to revert back to me. I had to once again had call numerous times to get a update. Most of the times there was no answer and when I did get hold of her I was told that my claim was with Management. Eventually the claim was authorised January 2015 and my vehicle was then towed to Auto Bodyworks who had the vehicle for more than 2 months. Once again I had to call numerous times to get an update. We collected the vehicle 26/02/2014 and was told that should there be any problems than we can contact the Body shop and they will get a company this side to assist which we then did but no one seem to take the matter serious. I am still waiting for Shaun Coetzee to contact me. Very unhappy