LC
Laurel C
1 reviews | Active since Dec 2020
30 Dec 2020, 18:21
Taking advantage of the elderly
You should be ashamed of yourselves! You have been deducting R240.94 a month for the last 9.5 years from my elderly parents. A total of R27 467 for what? Your substandard Scratch and Dent Policy - that covers next to nothing - and the vehicle is 14 years old! This is taking advantage of the elderly in the most despicable way. My father is 81 years old - bet you thought he would forget about it. Well, he did. And you kept on taking his money. I am absolutely disgusted at your business practices.
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Replies (2)
Dialdirect's replyOfficial
30 Dec 2020, 20:00Hello Laurel,
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Kind Regards
The Dialdirect Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Kind Regards
The Dialdirect Team
Dialdirect's reply30 Dec 2020, 20:00
Official
Hello Laurel,
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Kind Regards
The Dialdirect Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Kind Regards
The Dialdirect Team
Dialdirect's replyOfficial
05 Jan 2021, 15:40Hello Laurel,
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team
Dialdirect's reply05 Jan 2021, 15:40
Official
Hello Laurel,
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team