TAKES 5 WEEKS TO SOLVE A PROBLEM

One year ago I bought a new car and I instructed DIAL DIRECT an e-m?il to change the model of my car and registration`number but that I want the same cover, hail damage, etc.<br> On 3 March 2016 I had an accident claim and I was informed that I do not have the`rental cover, although my vehicle is ins?red for business travel. I was informed that the e-mai`l is not valid but the telephone conversation between me and the broker of Dial Direct, I then requested a copy of the conversation. I have sent numerous e-`mails and telephone calls reminding them that I am waiting for the report.