Take money as pleases

On the app I made changes I saw the premium went up but it wasn't explained to as why I accepted it as I thought it was part of the new car thing. It also stated the money will be deducted by the 25th of Nov. I requested a call back for today. The lady phoned me and explained to me why I asked her to cancel it. She gave me attitude to start with and wouldn't give me a change to finish my sentence. She cancelled it and requested a refund that take up to 3 working days. It takes them no time to take your money but 3 working days to give it back that they in anyway took without permission on the wrong date. They are cancelling that part and I am at a stage where I really think it is time to chance to a different insurance as the attitude was unacceptable from the lady that phoned me.