IM
Itumeleng M
1 reviews | Active since Jan 2018
25 Jul 2020, 14:41
Stressful Claim Process
I have a cover with Dialdirect. I preach Dialdirect to my friend's even on social media. I'm a big fan however my experience lately is horrible. I submitted a claim last week Saturday and I was told I will get feedback within 7 days. Still waiting feedback DOLOLO. I've been calling for the past two days and I was told someone will call me back. I'm still waiting. Losing something valuable is not easy and now I have to go through this stressful process. Kindly put yourself in customer's shoes and make the journey easy or less stressful
Helpful (0)
Replies (3)0
Replies (3)
Dialdirect's replyOfficial
25 Jul 2020, 15:09Hello Itumeleng,
We would like to apologise for the service you have received.
We will escalate your matter to our team to look into, they will contact you during office hours to discuss your concerns.
Kind Regards,
The Dialdirect Team
We would like to apologise for the service you have received.
We will escalate your matter to our team to look into, they will contact you during office hours to discuss your concerns.
Kind Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply25 Jul 2020, 15:09
Official
Hello Itumeleng,
We would like to apologise for the service you have received.
We will escalate your matter to our team to look into, they will contact you during office hours to discuss your concerns.
Kind Regards,
The Dialdirect Team
We would like to apologise for the service you have received.
We will escalate your matter to our team to look into, they will contact you during office hours to discuss your concerns.
Kind Regards,
The Dialdirect Team
Best regards,
IM
Itumeleng M's updateReviewer Update
28 Jul 2020, 06:53Not sure if someone is dealing with my complaint or not. Sent docs as requested. I'm losing faith in my insurer. Anyway, we shall see but the claim process is not present at all. Very stressful
IM
Itumeleng M's update28 Jul 2020, 06:53
Reviewer Update
Not sure if someone is dealing with my complaint or not. Sent docs as requested. I'm losing faith in my insurer. Anyway, we shall see but the claim process is not present at all. Very stressful
Dialdirect's replyOfficial
30 Jul 2020, 06:36Hello Itumeleng,
We confirm that our Customer Relation Specialist contacted you, without success and a message was left on your voicemail.
Please bear in mind that the claim had to be validated. We confirm that the claim was finalized and dealt with within the within the acceptable validation period.
Should you wish to discuss the matter further, please do not hesitate to contact us back.
Kind Regards,
The DialDirect Team.
We confirm that our Customer Relation Specialist contacted you, without success and a message was left on your voicemail.
Please bear in mind that the claim had to be validated. We confirm that the claim was finalized and dealt with within the within the acceptable validation period.
Should you wish to discuss the matter further, please do not hesitate to contact us back.
Kind Regards,
The DialDirect Team.
Best regards,
Dialdirect's reply30 Jul 2020, 06:36
Official
Hello Itumeleng,
We confirm that our Customer Relation Specialist contacted you, without success and a message was left on your voicemail.
Please bear in mind that the claim had to be validated. We confirm that the claim was finalized and dealt with within the within the acceptable validation period.
Should you wish to discuss the matter further, please do not hesitate to contact us back.
Kind Regards,
The DialDirect Team.
We confirm that our Customer Relation Specialist contacted you, without success and a message was left on your voicemail.
Please bear in mind that the claim had to be validated. We confirm that the claim was finalized and dealt with within the within the acceptable validation period.
Should you wish to discuss the matter further, please do not hesitate to contact us back.
Kind Regards,
The DialDirect Team.
Best regards,