1 reviews | Active since May 2017
Stinking service from dial direct
<p>I have been a loyal client of dial direct for about 9 years with minimal claims as possible, I am queit shocked, disactissfied and irritated that they are giving a run around for my claim on a stove, a lousy claim of stove which I would assusme it will probably cost not more thatn R6000. my stove is not working due to electric power search that happened at my house which affected my stove, I have given them all the details, suppliers sent to my house my dial direct gave feedback based on assumptions since they never opened my stove to check the real issue, I than laid a complain that I want them to investigate cause of damage before declining my claim Clarresa from dispute agreed with me that stove need to be opened in order to identify the issue, second supplier sent to my house looked at the stove again, checked few wiring and said stove is in working order, now I dont understand on what ground is my claim being rejected, whether because stove is working as they say or its warrantee items.. I am really disappointed at dial direct for such a pathetic service!!!!! ********** </p>
Thank you for your feedback.
We will be in contact to discuss your claim.
Regards,
The Dialdirect Team
Best regards,
Thank you for your feedback.
We will be in contact to discuss your claim.
Regards,
The Dialdirect Team
Best regards,
Dear Dial Direct
I am still waiting to hear from you, it is now 11:30am but no one has attempted to call me, this is yet another shocking and pathetic level of service I am talking about. I pay my montly premiums but you are failing to keep me happy as your loyal client for years.
PATHETIC!!!!
Dear Dial Direct
I am still waiting to hear from you, it is now 11:30am but no one has attempted to call me, this is yet another shocking and pathetic level of service I am talking about. I pay my montly premiums but you are failing to keep me happy as your loyal client for years.
PATHETIC!!!!
We can confirm that a third assessment was conducted to determine the cause of the stove malfunctioning.
We are satisfied that a proper assessment was conducted and that all relevant electronic components were inspected. It was found that no signs of a power surge could be detected and that the stove is malfunctioning due to normal wear and tear.
As wear and tear are not covered in terms of the policy contract, your claim for this incident was declined. A letter containing further detail was e-mailed to you.
Regards,
The Dialdirect Team
Best regards,
We can confirm that a third assessment was conducted to determine the cause of the stove malfunctioning.
We are satisfied that a proper assessment was conducted and that all relevant electronic components were inspected. It was found that no signs of a power surge could be detected and that the stove is malfunctioning due to normal wear and tear.
As wear and tear are not covered in terms of the policy contract, your claim for this incident was declined. A letter containing further detail was e-mailed to you.
Regards,
The Dialdirect Team
Best regards,
Dear Dial Direct
I am queit shocked and disappointed in this response, may be let me put you on a picture about this issue since I can see who ever responds here does not have a damn clue what is happening, Your reliable suppliers that you have been sending to my house to do assessment are all giving different verdict,
* first supplier confirmed that 3 plates are not working and that is wear and tear
* second assessor confirmed plates are working and oven is working,
* third supplier confirmed plates are not working and your letter sent to me confirmed oven is not working as well,
Now we have 3 different verdict which contradict each other yet you still maintain your first desicion to declined my claim, despite your suppliers giving us different verdicts, Now that leaves lot of questions and doubts as to how reliable are your suppliers.
Dial direct is so pathetic and real ******, it is easy to deduct every month but when it is time to claim from a client, you look for every excuse you can find not to honour the claim, I will fight you with everything I have until you see my point, my stove was working perfectly fine up until the incident that occured when plugs tripped, then from there it stopped working, so hiw can that be a wear and tear,
People must know how pathetic you are, your service is absolutely shocking. I am not done complaining, you will still hear from me.
PATHETIC SERVICE DIAL DIRECT!!!!!
Dear Dial Direct
I am queit shocked and disappointed in this response, may be let me put you on a picture about this issue since I can see who ever responds here does not have a damn clue what is happening, Your reliable suppliers that you have been sending to my house to do assessment are all giving different verdict,
* first supplier confirmed that 3 plates are not working and that is wear and tear
* second assessor confirmed plates are working and oven is working,
* third supplier confirmed plates are not working and your letter sent to me confirmed oven is not working as well,
Now we have 3 different verdict which contradict each other yet you still maintain your first desicion to declined my claim, despite your suppliers giving us different verdicts, Now that leaves lot of questions and doubts as to how reliable are your suppliers.
Dial direct is so pathetic and real ******, it is easy to deduct every month but when it is time to claim from a client, you look for every excuse you can find not to honour the claim, I will fight you with everything I have until you see my point, my stove was working perfectly fine up until the incident that occured when plugs tripped, then from there it stopped working, so hiw can that be a wear and tear,
People must know how pathetic you are, your service is absolutely shocking. I am not done complaining, you will still hear from me.
PATHETIC SERVICE DIAL DIRECT!!!!!
Your comments are noted. as per our previous response and e-mail to you; we are confident that the correct decision was taken with regards to your claim.
We have also indicated your next option of recourse should you wish to further contest the outcome of your claim.
Regards,
The Dialdirect Team
Best regards,
Your comments are noted. as per our previous response and e-mail to you; we are confident that the correct decision was taken with regards to your claim.
We have also indicated your next option of recourse should you wish to further contest the outcome of your claim.
Regards,
The Dialdirect Team
Best regards,