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Maryke M
1 reviews | Active since Apr 2016
19 Apr 2021, 12:55
Still waiting On Montly Cash back! IS DIAL DIRECT IN A FANICAIL CRISIS?
Last week I send a email regarding my montly cash back. They did not pay it in like in March the 9th. The respons I got Was!Read terms and conditions it will be done 10th working day of the month it will be done this friday!!!!
This Morning I ask them to phone me Tehy did and send they are working on it. Facebokk respons :Team Will be in touch An Hour later I asked again Any news . Respons Team will be in touch.
WHEN WIll IS PROBLEM BE SOLVE ???????
And yet still no payment received for my monthly Pay back.
Helpful (0)
Replies (7)0
Replies (7)
Dialdirect's replyOfficial
19 Apr 2021, 14:15Hello Maryke,
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Dialdirect Team
Dialdirect's reply19 Apr 2021, 14:15
Official
Hello Maryke,
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Dialdirect Team
MM
Maryke M's updateReviewer Update
20 Apr 2021, 07:58Please note still no Feedback after I was promises with a phone call, they will get back to me by close of bussiness. (THAT WAS YESTERDAY PLEASE ADVISE
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Maryke M's update20 Apr 2021, 07:58
Reviewer Update
Please note still no Feedback after I was promises with a phone call, they will get back to me by close of bussiness. (THAT WAS YESTERDAY PLEASE ADVISE
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Maryke M's updateReviewer Update
20 Apr 2021, 08:05Dial direct Does not want people to know who they treat there clients if you comment on the facebook, they block and restrict you I did take a screen short. So that every body can see what is happening
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Maryke M's update20 Apr 2021, 08:05
Reviewer Update
Dial direct Does not want people to know who they treat there clients if you comment on the facebook, they block and restrict you I did take a screen short. So that every body can see what is happening
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Maryke M's updateReviewer Update
20 Apr 2021, 09:22Just receive a call form Dial Direct, 1 problem the call has being recorded on my side also, she just want to know what the prob elm is and how can they assist me. ( yesterday they will get back to me and still no respond and now we start all over, Please advise if any one in Dial direct is going to assist me and solve this problem
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Maryke M's update20 Apr 2021, 09:22
Reviewer Update
Just receive a call form Dial Direct, 1 problem the call has being recorded on my side also, she just want to know what the prob elm is and how can they assist me. ( yesterday they will get back to me and still no respond and now we start all over, Please advise if any one in Dial direct is going to assist me and solve this problem
Dialdirect's replyOfficial
20 Apr 2021, 10:49Hello Maryke,
We have escalated your matter to our management team.
They will contact you with feedback.
Kind Regards,
The Dialdirect Team
We have escalated your matter to our management team.
They will contact you with feedback.
Kind Regards,
The Dialdirect Team
Dialdirect's reply20 Apr 2021, 10:49
Official
Hello Maryke,
We have escalated your matter to our management team.
They will contact you with feedback.
Kind Regards,
The Dialdirect Team
We have escalated your matter to our management team.
They will contact you with feedback.
Kind Regards,
The Dialdirect Team
MM
Hello Maryke Du Plooy, Thank you for your email regarding the payback. Kindly note that on the system it shows that you premiums were not paid that is why you didn�t receive your Monthly payback. Just by being a Dialdirect customer you benefit from our Payback Programme where you could earn up to 100% of your comprehensive vehicle insurance premiums back in Cash.
Maryke M's updateReviewer Update
21 Apr 2021, 15:22This is the new answer to my problem. YOU did not pay. WELLDONE DIAL DIRECT . Debit order is of 31 March 2021, ALSO send proof of that. Yesterday They phone, told me the problem will be solve in 24 Hours it was a system error on there side, Now I received and email, 13:50 that my account isn't paid that is why I did not receive my cash back: When I ask on Dail direct facebook , it was just said that the refund has been processed. Then when I asked proof of that, The reply was sorry estimate deposit date to be 22/04/2021. Then I will give me 1 GB of data for the inconvenience caused. So now my question is what excuse will come up tommorow.
On Wed, Apr 21, 2021 at 1:50 PM <***> wrote:
On Wed, Apr 21, 2021 at 1:50 PM <***> wrote:
Hello Maryke Du Plooy, Thank you for your email regarding the payback. Kindly note that on the system it shows that you premiums were not paid that is why you didn�t receive your Monthly payback. Just by being a Dialdirect customer you benefit from our Payback Programme where you could earn up to 100% of your comprehensive vehicle insurance premiums back in Cash.
MM
Maryke M's update21 Apr 2021, 15:22
Reviewer Update
This is the new answer to my problem. YOU did not pay. WELLDONE DIAL DIRECT . Debit order is of 31 March 2021, ALSO send proof of that. Yesterday They phone, told me the problem will be solve in 24 Hours it was a system error on there side, Now I received and email, 13:50 that my account isn't paid that is why I did not receive my cash back: When I ask on Dail direct facebook , it was just said that the refund has been processed. Then when I asked proof of that, The reply was sorry estimate deposit date to be 22/04/2021. Then I will give me 1 GB of data for the inconvenience caused. So now my question is what excuse will come up tommorow.
On Wed, Apr 21, 2021 at 1:50 PM <***> wrote:
On Wed, Apr 21, 2021 at 1:50 PM <***> wrote:
Hello Maryke Du Plooy, Thank you for your email regarding the payback. Kindly note that on the system it shows that you premiums were not paid that is why you didn�t receive your Monthly payback. Just by being a Dialdirect customer you benefit from our Payback Programme where you could earn up to 100% of your comprehensive vehicle insurance premiums back in Cash.
Dialdirect's replyOfficial
21 Apr 2021, 16:02Hello Maryke,
We are really sorry for the inconvenience. We can confirm that the refund has been processed and the estimated deposit date is 22/04/2021.
Apologies again.
Kind Regards,
The Dialdirect Team
We are really sorry for the inconvenience. We can confirm that the refund has been processed and the estimated deposit date is 22/04/2021.
Apologies again.
Kind Regards,
The Dialdirect Team
Dialdirect's reply21 Apr 2021, 16:02
Official
Hello Maryke,
We are really sorry for the inconvenience. We can confirm that the refund has been processed and the estimated deposit date is 22/04/2021.
Apologies again.
Kind Regards,
The Dialdirect Team
We are really sorry for the inconvenience. We can confirm that the refund has been processed and the estimated deposit date is 22/04/2021.
Apologies again.
Kind Regards,
The Dialdirect Team